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Frequently Asked Questions (F.A.Q.)

We know that many of you have questions about how things work here at War Machine Marketing. So before you order, please feel free to review some of these Frequently Asked Questions. If you don't find your question answered here, please email us at rok@warmachinemarketing.com

1. I want to order some promo items…what do I do?

Answer: Send an email to rok@warmachinemarketing.com or you can call us at 310-991-2800. You should have the following information handy:

i.    Quantity
ii.    Art work
iii.   Budget
iv.   What kind of item(s) do you want?
v.    Deadline (in hands date)
vi.    Destination

2. What format art do I need to submit?

Answer: High resolution (300 dpi or higher) Illustrator files, EPS, or high resolution PDF

3. Where can I search for promo items?

Answer: If you’re looking for items for a specific project or theme, please check out our product links located at the top of the screen (band merchandise, wedding items, etc). Or you can use the search bar and type in the item(s) you’re looking for.

4. Is shipping included in your quote?

Answer: No, shipping is not included in the quote and is available by request.

5. Can I give you my UPS or FEDEX number for shipments?

Answer: Absolutely! In fact, we prefer it that way. Oftentimes, clients will give us their UPS or FEDEX account number to ship their items especially if it's not going directly to their location.

5. Are there set-up fees?

Answer: To be honest, it all depends on the product. Some products do not require set up fees like business cards or post cards but items such as key chains, mugs, and other items might require a set up fee. We will always include set up fees in the quote and if you have any questions regarding set up fees, we'd be happy to answer them.

6. What are set up charges?

Answer: Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die cut or other necessary items to imprint your specific logo.

7. If I reorder an item will I pay set-up charges again?

Answer: In many cases, if you place an exact reorder for the same item you do not have to pay the set up charge again. Also, once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item (with that particular digitized logo)!

8. Will I see a proof before my order goes into production?

Answer: We will provide a virtual mock up or ‘e-proof’ of your item. Unless it is an exact reorder, we will always provide you with an ‘e-proof’ of your item which must be approved by you before we proceed.

9. Do you charge sales tax?

Answer: We collect all applicable taxes for goods and services shipped into California. Customers in other states may be required to remit use taxes. If your organization is tax exempt, please supply us with your resale certificate number.

10. Can I see a sample?

Answer: Yes! We’re happy to send you a sample of any item(s) you’re considering. For many items, we send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!).

11. Can I order in quantities smaller or larger than those shown?

Answer: Most of the time the minimum quantity shown is the required minimum. However, we encourage you to call if your needs require you to need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please contact us at rok@warmachinemarketing.com as additional discounts are available. Remember, you can use our patent-pending ‘Glide’ technology to order ‘in-between’ quantities – so you can order exactly how many you need and save money too!

12. Do you do custom orders?

Answer: Absolutely! There are many items that we can make that are a bit off the beaten path of traditional promotional items. We specialize in helping companies achieve a marketing edge by helping them make affordable and unique items. When it comes to custom items, if you can think it, we can probably make it (within reason, of course)!

13. Do you offer rush orders?

Answer: Yes. However, rush orders are quoted upon request. There is generally an additional fee that comes with rush orders. Please contact us at rok@warmachinemarketing.com for details.

14. What if my order is messed up?

Answer: Sometimes things do not go as planned and orders can get messed up. Whatever the situation, we will do our best to fix the mistake and if we can’t fix it, we can either offer you a credit or refund your money fully. Our goal is to make sure that YOU are taken care of to the very best of our ability.

15. I need to order 50,000 pens but we have no place to store them. Do you have storage facilities?

Answer: Yes we do! War Machine Marketing has expanded our horizons to include storage, fulfillment, and freight shipping. Our sales team will help you come up with a solution that maximizes your budget and alleviates the stress that comes with finding a reputable and competent company. So even if we don't make your promotional items, we can still help your organization out in other ways!

16. I’m in a band and we’re pretty broke. How can WMM help us out?

Answer: Being in a band is tough! Between playing gigs, writing songs, and trying to market yourselves, it's tough to sometimes get the money together for things like promotional items and merchandise. However, since both partners in War Machine Marketing have worked in the music biz at one time or another, we feel your pain and understand the challenges you face. Let us know what your budget is and we’ll find the best solution(s) for you. We also do tour merchandise and will work with you to find the types of merchandise that have a history of selling on tour. Let War Machine Marketing help your band stretch your dollar further than you ever thought possible!

17. Do you deal with non-entertainment companies?

Answer: Of course! Entertainment is only one branch of War Machine Marketing. We deal with all companies in ANY industry! From banks to movie studios, elementary schools to charities and non-profits, many non-entertainment companies still utilize War Machine Marketing's services. No matter what industry you’re in, we will always provide top notch customer service to ALL of our clientele!

18. Can I work at WMM?

Answer: Yes and No. Unfortunately, there are currently no full time positions available at War Machine Marketing. However, you can make some easy money by getting referrals for us. If you refer companies to us for their promotional item needs and they place an order, you’ll get monetary compensation commensurate with the amount of the order. Also, EVERY SINGLE TIME that company makes an order with us, you'll receive residual compensation as well! So this way, if you get a company that needs to place an order once a month, you can always expect a check for that particular order! You can actually make money by not doing anything! If you have any questions regarding the referral program, please contact us at rok@warmachinemarketing.com.

Thanks for taking the time to check out our FAQ! If you have a question that's not listed here, please drop us a line and we'll get you an answer as soon as possible! If you think a question should be on here that is not, please contact us at rok@warmachinemarketing.com.